You may schedule your appointment over the phone by calling 614.418.5350 where a guest service representative will be pleased to make recommendations and/or suggestions and help schedule an appointment that is convenient for you. You may also schedule your appointment on our website.
If you’d like to secure the day, time, and salon professional for recurring Charles Penzone visits, a guest service representative will gladly help schedule standing appointments at your preferred Charles Penzone Family of Salons location. Call 614.418.5350 or complete a standing appointment request card located in any of our salon locations.
Tipping is always left to your discretion. For your convenience, we offer personal tip envelopes. Please note that gift cards cannot be used for gratuity.
Cancellations, Changes & Service Considerations
- If you find yourself unable to keep an appointment, we require a minimum 24-hour notice, and a 48-hour notice for any package or multiple service change and/or cancellation.
- Please note the length of service sessions listed are approximations and may vary.
- We unfortunately cannot guarantee physical service placement. However, we will make every effort to accommodate your request when you arrive for your appointment.
At the Charles Penzone Family of Salons, we understand that you expect – and deserve – the very best. In fairness to our guests and for safety purposes, children under the age of 12 are not permitted in any of our facilities without an appointment, and may not wait in the lobby unless supervised by an adult.
Retail & Returns
The Charles Penzone Family of Salons is dedicated to offering the finest hair, skin, and nail care products in the industry. Should you not be 100% satisfied with your purchase, retail products may be returned with a receipt within 14 days of purchase. Refunds are issued in the same manner as the original purchase (including gift cards), except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Even or like exchanges may be permitted at the discretion of the salon management. Gift cards are not refundable.