Frequently Asked Questions

Scheduling
You may schedule your appointment over the phone by calling 614.418.5350 where a guest service representative will be pleased to make recommendations and/or suggestions and help schedule an appointment that is convenient for you. You may also schedule your appointment on our website.
Standing Appointments
If you’d like to secure the day, time, and salon professional for recurring Charles Penzone visits, a guest service representative will gladly help schedule standing appointments at your preferred Charles Penzone Family of Salons location. Call 614.418.5350 or complete a standing appointment request card located in any of our salon locations. 
For Your Comfort
  • All services include complementary beverages.
  • We ask that you disclose any medical conditions and/or prescription medications you are taking as some services may be contra-indicated.
  • For consideration of all guests, we request that mobile phones and pagers be turned off. 
  • Please be assured that your safety is our ultimate goal. All salons, spa materials, and equipment have been professionally sanitized for each guest. 
  • As a precaution, please do not wax or shave your legs 24-hours before receiving a pedicure and avoid tanning 24-48 hours before and after hair removal services.
  • To preserve the results of your pedicure service, please allow at least 1 hour for the nail lacquer to adequately dry. As a courtesy to our guests, disposable flip flops are available free of charge and can be worn after your service.
  • For your comfort, smoking is not permitted in any of the Charles Penzone Family of Salons.
  • We request that you leave all jewelry and other valuables at home as Charles Penzone, Inc. is not responsible for lost or stolen items.
  • To protect your clothing, we ask that you wear a robe or smock that we provide.
  • For your convenience during spa services towels, robes, slippers, and lockers for personal items are provided. While we do provide spa sandals for you to wear, you are also welcome to bring your own if you wish.
  • Payment is accepted at the end of your visit at the guest service desk. We accept VISA, MasterCard, American Express, Discover, debit cards, checks, or cash as forms of payment. If a Charles Penzone gift card is your form of payment, we require that you bring your gift card with you and present it to the guest service representative upon checkout. Electronic gift cards also require a picture ID when used for payment.
Gratuities
Tipping is always left to your discretion. For your convenience, we offer personal tip envelopes. Please note that gift cards cannot be used for gratuity. 
Cancellations, Changes & Service Considerations
  • If you find yourself unable to keep an appointment, we require a minimum 24-hour notice, and a 48-hour notice for any package or multiple service change and/or cancellation.
  • Please note the length of service sessions listed are approximations and may vary. 
  • We unfortunately cannot guarantee physical service placement. However, we will make every effort to accommodate your request when you arrive for your appointment. 
Children's Policy
At the Charles Penzone Family of Salons, we understand that you expect – and deserve – the very best. In fairness to our guests and for safety purposes, children under the age of 12 are not permitted in any of our facilities without an appointment, and may not wait in the lobby unless supervised by an adult. 
Retail & Returns
The Charles Penzone Family of Salons is dedicated to offering the finest hair, skin, and nail care products in the industry. Should you not be 100% satisfied with your purchase, retail products may be returned with a receipt within 14 days of purchase. Refunds are issued in the same manner as the original purchase (including gift cards), except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Even or like exchanges may be permitted at the discretion of the salon management. Gift cards are not refundable. 
Gift Cards
  • Gift cards from the Charles Penzone Family of Salons make the perfect gift for any occasion!
  • Gift cards are available in five-dollar ($5) increments.
  • Gift cards can be purchased in any salon location, over the phone, or online. 
  • Online gift card purchases can be received in three ways:
  • Electronically. Electronic gift cards are sent to you, or the gift card recipient, immediately via email with a link to a PDF that can be printed and used without delay.
  • By Standard U.S. Mail. Gift cards will be sent to the billing address or recipient address, depending on your preference. Gift cards will be packaged in traditional Charles Penzone gift card packaging and will include a service menu. Please note that delivery is 7-10 days. A shipping and handling fee of $4.00 is waved on gift card purchases over $100.
  • In-Salon Pick-up. You may pick up your gift card in any of our Grand Salon locations: The Grand Salon in Dublin, The Grand Salon in Gahanna/New Albany, The Grand Salon at Polaris Parkway. 
  • An Electronic Gift Card is a gift card that is emailed to you or your recipient immediately after completion of the purchase. After receipt of the email, the recipient can click on the PDF attachment, print or save the file, and redeem at any of the Charles Penzone Family of Salons.
  • Charles Penzone Electronic Gift Cards are non-transferable. Recipients must provide photo identification that matches the name on the Electronic Gift Card.
  • A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.
  • Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.
  • Charles Penzone, Inc. is not responsible for the proper functionality of PC or MAC hardware, software or e-mail. Technical problems with Electronic Gift Cards must be received by Charles Penzone, Inc. within three days of purchase.
  • Charles Penzone gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or destroyed.
  • Please note that gift cards cannot be used for gratuity.
  • Gift cards expire two years from the date of purchase. 
  • For gift card balances and expiration date inquiries, please visit the gift card section of charlespenzone.com.